FAQs

Which countries do you ship to?

We currently ship to United States, Canada and Australia.

Do you offer free shipping?

Yes, we offer free shipping on all orders!

Which payment methods do you accept?

We accept Visa, Mastercard and American Express credit and debit cards as well as Apple Pay and Google Pay.

Is your website secure?

Yes, customers' data and payment transactions are encrypted via SSL technology. Your data is secure and your credit card information is not stored on our website. Therefore, you can shop with peace of mind.

How long will it take my order to arrive?

To offer high quality products at best prices, we ship most of our products directly from the manufacturers. All orders are processed within 3 to 5 business days. Please allow 15 to 28 business days to receive your order. Delivery times vary depending on your country.

Will I be notified when my order is shipped and can I track it?

You will receive shipment notification and tracking information once your order is shipped. You can track your order by clicking track.

Do you accept returns?

Returns will be accepted within 14 days of delivery according to our Return and Refund Policies. Please click here to read our Return and Refund Policies.

How can I initiate a return?

To initiate a return you should contact us at sales@dreamyallure.com for instructions as where to return your item(s). Please do not send it back to the manufacturer. You are responsible for paying for your own shipping costs and any other applicable costs for returning your item(s). Shipping costs are non-refundable.

Can I cancel or exchange my order?

We do not offer cancellations and exchanges. If you want to cancel or exchange an order, you should wait to receive it and then return it according to our Return and Refund Policies. You are responsible for paying for your own shipping costs and any other applicable costs for returning your item(s). Shipping costs are non-refundable.

Do I have to pay any customs duties, taxes or fees?

In some cases, customs duties, taxes and fees may apply. Customer is responsible for all customs duties, taxes and fees.

What should I do if I receive a wrong or damaged item?

We are very diligent about the quality of our products. In the unlikely event that you receive a wrong or damaged item, due to our fault and not your misordering or mishandling the product, please contact us at sales@dreamyallure.com within 7 days of delivery. We will let you know how to proceed to get a refund or replacement.

Will my items be sent in one package?

We ship most of our products directly from the manufacturers; therefore, for logistical reasons, your items will sometimes be sent in separate packages.

How can I contact you?

If you have any questions or concerns, please do not hesitate to contact us at info@dreamyallure.com or send us a message. We are here to help.